Legal
Privacy Policy
Last updated: June 2025
1. Who We Are
ZARAAR (“we”, “us”, “our”) operates zaraar.shop, an online watch store based in Faisalabad, Pakistan. We sell timepieces under the ZARAAR brand and deliver nationwide with cash on delivery. For privacy-related questions, contact us on WhatsApp.
2. Information We Collect
When you place an order, we collect:
- ✓Full name
- ✓Mobile phone number
- ✓City
- ✓Delivery address
- ✓Order details (product, price, quantity)
We do not collect payment card details. All payments are made in cash at the time of delivery.
3. How We Use Your Information
We use the information you provide solely to:
- ✓Process and fulfill your order
- ✓Contact you to confirm your order via phone or WhatsApp
- ✓Arrange delivery with our courier partner
- ✓Handle returns, refunds, or delivery issues
4. Information Sharing
We share your name, phone number, and delivery address with our courier partner (PostEx or Leopard Courier) solely to complete your delivery. We do not sell, rent, or share your personal information with any third party for marketing purposes.
5. Cookies and Analytics
Our website uses the TikTok Pixel to measure the effectiveness of our advertising. This may involve setting a cookie in your browser. The TikTok Pixel collects anonymised event data (such as page views and purchases) to help us understand which ads are working. No personally identifiable information is shared with TikTok without your consent.
You can opt out of TikTok interest-based advertising at any time via TikTok’s privacy settings.
6. Data Retention
We retain your order information for up to 12 months for customer service and accounting purposes. After that period, personally identifiable information is deleted from our records.
7. Your Rights
You have the right to request access to the personal information we hold about you, to request its correction or deletion, and to withdraw consent for us to contact you. To exercise any of these rights, message us on WhatsApp.
8. Security
We take reasonable precautions to protect your personal information from unauthorised access or disclosure. Our website is served over HTTPS and we do not store payment information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
10. Contact
For any privacy-related questions or requests, please contact us via WhatsApp. We aim to respond within 24 hours.